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Buffe。。; Warren 220; 266 
bureaucratic environment 133 
business 
angels 5; 62–63 
cycles 201; 204–05; 207 
environment 2; 4; 121; 166 
ethics 222–24 
information 11; 114; 295 
law 3; 4; 175; 177; 179; 181; 183; 185; 187; 
189; 191; 193; 221 
plans 24; 56; 77; 220; 261; 274–75; 277; 292 
statistics 247 
strategy 6; 268 
tools 31; 37; 80 
business history 3; 4; 159; 162–65; 167; 169; 
171; 173; 282 
Business Link 27; 69; 134; 180; 182–83 
business models 266; 288; 294 
business school 
first 6 
limitations 8 
rankings 86; 279; 302; 304 
Index
308 Index 
star faculty 9 
teaching 13 
top 7 
buzzwords 154; 243 
capital 
asset pricing model 70 
budgeting 77 
cost of 69–72 
markets 52 
sources of 61–69 
capitalism 203; 214 
Cardiff Business School 163; 233 
career 
boosting 278 
counselling 279 
goals 154 
move 109 
opportunities 145 
paths 292 
perspective 152 
progression 153; 274 
prospects 142 
Carnegie Mellon University 270; 280 
case studies; 
freely available 11; 217; 285; 289; 293 
method 8–9 
writing 258 
cash cows 271 
cash flows 3; 24; 27; 29; 59; 76–77; 108; 252; 
274 
Cass Business School 52; 163; 215; 220; 261 
central tendency 249–50 
Centre 
for Business History 163 
for Corporate Governance 52 
for Growth and Business Cycle 
Research 204 
for International Business History 163 
chairman 10; 224; 292 
change 
in strategy 12 
managing 158–61 
technological 2; 158 
chartered accountants 22 
Chicago Graduate School of Business 223; 
280–81; 301; 305–06 
China Europe International Business 
School 279; 281 
CIRS (continuous inventory replenishment 
system) 108 
Cisco 63; 219 
class A and class B share 61 
coaching 130; 156; 287 
co…operatives 178–80 
Coca…Cola pany 10; 97; 201; 222 
collaboration 159; 171; 218 
Columbia Business School 217; 279; 285; 
301 
fort zones 87; 219 
mon stock 64 
munication systems 243 
panies Act 23; 37; 178 
panies House 39; 176; 180 
pany names 113; 189 
petition mission 198 
petitive 
advantage 14; 112 
forces 198; 269 
markets 199 
position 84–85; 272 
pricing 82; 98; 108 
strategy 185; 263 
plaints 153; 181; 185 
puters 17; 25–27; 32–33; 59; 110; 117; 
145; 182; 184; 193; 241; 243–44; 254; 258; 
262; 290 
concepts 2; 3; 14; 18; 21–22; 49; 82; 87; 94; 
120; 126; 173…74; 196; 221; 242; 267; 282 
conflict 124–25; 130; 151; 229 
conglomerate 168; 270–71 
consequences 160; 163; 173; 177; 201; 203; 
229 
conservatism 19; 21 
consultancy see also management 
assignments 10 
profession 147 
tools for 291 
consumer demand 99; 197 
contingency modelling 148 
contract of employment 133–34; 139; 183 
contracts 4; 56; 64; 83; 182–83; 185…86 
control 66; 123–24; 126; 131; 152; 159; 164; 
170; 172; 198; 204; 206; 208; 215; 218; 
223–24 
convention 21–22; 43; 79; 136; 240; 248 
copyright 187; 299 
core business 267 
corporate 
behaviour 225 
fraud 230 
governance 4; 52; 223; 293 
misconduct 231 
venturing 63; 219 
corporations 194; 218; 231 
cost 
advantage 84; 263 
leadership strategy 263; 265 
of capital 69; 71–73; 75 
of sales 31; 39; 44
Index 309 
Cranfield School of Management 6–8; 10; 
13; 98; 129; 134; 204; 220; 233; 272–74; 
285–86; 299; 305 
Crawford’s model 265 
creative 
accountants 22 
design 234 
destruction 214 
thinking 258 
works 187 
creativity 159; 215; 305 
credibility 65; 111; 203 
credit 23–24; 44; 172; 180; 182; 263 
crime 52; 163; 200; 228 
critical path method (CPM) 237–38 
cultural norms 223 
current 
assets 28; 32…34; 39; 43–44; 47–49 
liabilities 33…4; 39; 43–44; 47–48 
curriculum 163; 263 
customer relationship management (CRM) 
245 
cu。。ing…edge thinking 282 
cycles; business 201–04 
Dartmouth College 7; 223; 301 
dashboard 150; 207 
Data Protection Act 182; 184; 244 
debentures 5; 53; 57–58; 69 see also bonds 
debt capital 53; 55; 72 
debtors 27–28; 33–34; 37; 40; 44; 47–48; 60 
decision trees 248–49 
defects 181; 236; 243 
deflation 205 
delegation 
eight steps to success 152–53 
essential management skill 151–52 
growth through 159 
Dell puters 88; 234; 262 
Deming; W Edwards 242 
democracy 199; 214 
demographics 117; 136; 215; 297 
depreciation 18–19; 21; 31; 36–37; 192 
depression 160; 203 
derivatives 52 
desk research 82; 112–13 
developing staff 152 
differentiation 263; 266 
direct costs 79; 80 see also breakeven; cost 
and variable costs 
directors 23; 41; 50; 53; 130–31; 150; 178–79; 
191; 193; 223–24; 226; 274 
discount 55; 76 
discounted cash flow (DCF) 75; 77; 249 
discrimination 183; 221; 231 
dissatisfaction 142–43; 154 
distance learning 157 
distribution 3; 64; 79; 105–08; 250–51; 267 
diversity 3; 123; 196; 199; 304 
dividend valuation model 70 
dividends 29; 42; 46; 53; 60–61; 70; 155 
doctoral degree 301 
domain names 188–89 
dominant 
figure 195 
firms 198 
players 199 
purpose 191 
dot 133; 204 
double…entry bookkeeping system 3; 10; 20; 
23–24; 170 
Dragons’ Den 213; 220 
Drucker; Peter 149–50; 215 
due diligence 63–64 
Duke University Fuqua School of Business 
253; 281 
DuPont 219; 237; 273 
duties 123; 131; 134;165; 222 
duty of care 184 
Dyson 99; 186 
early adopters 89; 90; 133 
earnings 12; 46; 76; 194; 224; 229; 303–04 see 
also profit 
eBay 100–01; 262 
economic 
activity 28; 196 
cycles 4; 202–03 
order quantity (EOQ) 241 
economics 4; 14; 195–97; 199; 201–03; 205; 
207; 209; 211; 213; 223; 281; 285; 287 
economies of scale 41; 198; 264; 269 
Economist Intelligence Unit 304 
elasticity of demand 97; 197 
e…mail 101; 118; 139; 182; 185–86; 259 
employment 4; 69; 133–34; 139; 183–84; 210; 
218; 227; 289 
employment agencies 180 
employment law 125; 180; 185; 193 
Enron 22; 219; 226 
entrepreneurship 3; 4; 198; 213–17; 219–20; 
280; 282 
environment 87; 97; 121; 218; 225; 230; 
262 
equity 5; 38; 42–43; 53–54; 60–62; 64; 66; 68; 
70–72; 74 
Esade Business School (Barcelona) 8; 233 
ethics 3; 4; 97; 176; 221–23; 229; 232 
EU 69; 192; 198 
European Business Schools 304
310 Index 
European Quality Improvement System 
301–02 
examination 27; 73 
excellence 189; 274; 291 
exchange rate policies 211 
executive development 10; 285–87; 304 
executive summary 115; 274–76 
exit strategy 280 
expectations grid 228 
expected values 248–49 
expenditure 20; 28; 67; 112; 126; 164; 191; 
200–01; 209 
experience curve 83; 265–66 
expert advice 168; 277 
Facebook 185–86 
facilities 64; 74; 239; 285 
factoring 11; 59; 60; 74 
failures 5; 9; 47; 69; 142; 173; 178; 203; 214 
families 5; 16; 166–67; 170; 172; 179; 196 
features; benefits and proofs 88–89 
Federal Trade mission 198 
field research 112–13; 118 
FIFO (first in first out) 35–36 see also LIFO 
and stock 
figurehead 147 
Finance and Leasing Association 59 
financial 
analysis 296 
jeopardy 177 
position 41 
projections 275–76 
ratios 39; 40; 47–48; 51; 151 
reporting 124 
stability 48 
Financial Services Authority 181 
Financial Times 285; 290 
first mover advantage; fallacy of 267 
fiscal policy 196; 208 
five forces 6; 13; 268–69; 273 
fixed 
assets 18; 21; 32–33; 35; 37–39 
costs 51; 273 
flat organization 123 
flotation 66–67 see also AIM; London Stock 
Exchange 
focus 91; 93; 128; 145; 223–24; 242; 257–58; 
266–67 
force field analysis 160–61 
Ford; Henry 93; 162 
forecast 252–53 
Fortune 500 219; 262 
Foundation of Management 
Development 301 
free knowledge tools 287 
Free Management Library 11; 222 
free online surveys 113 
free teaching materials 280 
frugal 140; 168 
FTSE4Good Index 231–32 
functions 122; 128–31; 153; 266 
funding 55; 64–65; 73; 220; 225; 299 
Gates; Bill 87; 217 
GDP 199–202; 207; 210; 212 
gearing 45; 53–55; 100 
GE – McKinsey Directional Policy Matrix 
273 
General Electric 85; 150; 272 
General Motors 241 
Generally Accepted Accounting Practices 
(GAPP) 22 
generic strategies 263; 268 see also strategy 
Genuine Progress Indicator 200 
Global Entrepreneurship Monitor GEM) 
215 
globalization 4; 281 
goals 82; 96; 108; 122; 130; 135; 144; 146; 
161; 169; 210; 217; 229; 262; 299 
Google 60; 82; 103; 116; 133; 186; 283; 296 
gossip 186; 303 
government 
agencies 69; 214 
regulations 269 
Graduate Management Admissions Council 
11; 306 
GMAT (Graduate Management Admissions 
Test) 7; 11; 305–06 
grants 69; 156; 171; 186 
Greenspan; Alan 280 
gross profit 30–31; 38–39; 42; 79; 80; 275 
growth 
options 270; 273 
rapid 68; 200 
Harvard Business Publishing 281 
Harvard Business Review 150; 152; 159; 
282; 290 
Harvard Business School 3; 7; 8; 10–11; 13; 
51; 84; 140–41; 159; 162–63; 168; 214; 217; 
263; 265; 269; 299 
hedge funds 52 
Hertzberg; Frederick 142 
hierarchical 
managements 218 
structures 122–23 
High Value Managers; Programme for 12 
HM Revenue and Customs 37; 63; 88; 190; 
192–94 
human resource management 246 
hygiene factors 143; 153 
hyperinflation 205
Index 311 
Iambeingfired 184–85 
IBM 82; 145; 219; 234–35; 268 
illegal tax shelters 191 
Imperial College 133; 240 
ine statement 28; see also profit and loss 
account 
Indian School of Business 279; 283 
inflation 196; 203–05 
information technology 243–45 
innovators 89; 90; 98 
INSEAD 8; 147; 223; 282; 299; 305 
intangible fixed assets 32; 34–35 see also 
fixed assets 
Intel 97; 231 
interest rate 40–41; 45; 53; 55; 57–58; 77; 
203; 206–08; 266 
internal rate of return 76–77 
international assignments 282 
International Chambers 114; 295 
internet 26; 30; 62; 89; 99; 106; 112–13; 116; 
133; 136; 140; 182; 189; 203; 234; 243–45 
intrapreneur 218 
invisible hand 196; 221–22 
IPOs (initial public offer) 5; 64; 66; 92; 262 
IRR (internal rate of return) 77 
JIT (just in time) 236 
job
description 133–34; 136 
satisfaction 142–43 
junk bonds 58 
Kellogg School of Management 12; 81; 279; 
286 
Keynes; Maynard 201; 208 
Kondratieff 203 
Kotler; Philip 81 
KPIs (Key Performance Indicators) 150–51 
KSA (knowledge; skills and a。。itude) 155 
Kuznet’s cycle 203 
laws 4; 23; 94; 125; 131; 136; 166–67; 175–76; 
182–83; 186–67; 196

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